Service@ylvet.com

 Global Service Support

Service Solutions

Youlan Medical provides comprehensive service solutions to our customers timely and efficiently, including,technical service, training, spare parts support,etc.

Global Call Center
Youlan Medical can support the worldwide service inquires in different countries and languages with a global call center network. Just call our hotline numbers for a direct line to our Customer Support Specialist. Provide the instrument serial number and a brief description of the issue, and our specialist will guide you over the phone to help fix it without any delay!

Customer Experience Survey
We are always willing to hear the voices of our customer experience towards Youlan Medical 's products and services. An authorized Customer Support Specialist will carry out a satisfaction survey to understand your experience for further improvement on products and services.

Technical Support
Youlan Medical service representative provides technical support regarding application and breakdown calls to customers and distributors via phone, mail, or by any means during the entire life cycle of Youlan Medical instruments.

Field Service
Youlan Medical service representatives provide preventive maintenance, calibration, breakdown repair, and other field services on request.

*Field service may be provided by authorized Youlan Medical service providers. The type of field services offered in different regions may vary according to local service providers.

Spare Parts Support

Youlan Medical keeps enough spare parts inventory for all products for at least five years after production is officially stopped.